Privacy Policy - Cooltour Oporto
Welcome to Cooltour Oporto. Your privacy is important to us, and we are committed to protecting your personal data with transparency, integrity, and security. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, subscribe to our newsletter, or book our tours and travel experiences in Porto and Northern Portugal.
By using our services, you agree to the terms outlined in this policy. If you have any questions, feel free to contact us.
About Cooltour Oporto
Cooltour Oporto Lda, headquartered at Rua de Júlio Dinis 724 Loja 50, 4050-012 Porto, Portugal, is responsible for processing your personal data in compliance with the General Data Protection Regulation (GDPR).
Company Details:
• VAT Number: 513389962
• Email: marketing@cooltouroporto.com
• Postal Address: Rua de Júlio Dinis 724 Loja 50, 4050-012 Porto, Portugal
How We Collect Personal Data
We collect personal data when you:
• Subscribe to our newsletter or fill out a contact form on our website.
• Book a tour, wine tasting, or cultural experience through our platform.
• Communicate with us via email, phone, or social media for inquiries or support.
Types of Personal Data We Collect and Why
At Cooltour Oporto, we only collect data necessary to enhance your travel experience and provide efficient customer support. Here’s how we use your data:
Newsletter & Exclusive Offers
• Data Collected: Name and email address
• Purpose: To send you travel tips, exclusive promotions, and special offers on Porto tours and Douro Valley experiences.
• Legal Basis: Your explicit consent (unsubscribe anytime).
• Retention Period: Up to 24 months or until you opt out.
Post-Tour Satisfaction Surveys
• Data Collected: Name and email address
• Purpose: To improve our food, wine, and cultural tours based on your feedback.
• Legal Basis: Your consent.
• Retention Period: Up to 24 months or until you withdraw consent.
Customer Inquiries & Support
• Data Collected: Name, email, and phone number
• Purpose: To assist with tour bookings, travel recommendations, and customer support.
• Legal Basis: Legitimate interest in responding to inquiries.
• Retention Period: Up to 24 months, unless needed for legal obligations.
If we require additional data for specific reasons, we will inform you and request explicit consent.
How We Use Your Personal Data
We process your personal data to:
• Personalize travel recommendations and exclusive tour offers.
• Enhance our guided experiences based on customer feedback.
• Provide customer support and handle inquiries.
• Ensure compliance with legal obligations.
We never sell or share your data with unauthorized third parties.
Data Retention & Security
• Your personal data is stored securely in an encrypted database with strict access controls.
• We retain your data for up to 24 months after your last interaction with us.
• After this period, data is securely deleted, unless required for legal reasons.
Your GDPR Rights
Under GDPR, you have the right to:
• Know how your data is collected, stored, and processed (Right to Information).
• Access your personal data at any time (Right of Access).
• Correct inaccurate or incomplete data (Right of Rectification).
• Request deletion of your personal data under certain conditions (Right to Be Forgotten).
• Restrict processing of your data if applicable (Right to Restrict Processing).
• Receive a copy of your data in a structured, machine-readable format (Right to Data Portability).
• Object to data processing, particularly for direct marketing (Right to Object).
• Not be subject to automated decisions that significantly impact you.
To exercise your rights, contact us at marketing@cooltouroporto.com or via postal mail.
How We Secure Your Data
We follow strict security protocols to prevent unauthorized access, data breaches, or loss of personal data. Our measures include:
• Data encryption and secure storage systems.
• Access restrictions for authorized personnel only.
• Regular security audits for GDPR compliance.
Your personal data is accessible only to Cooltour Oporto and our trusted digital agency, which manages information processing and communication distribution.
Third-Party Data Sharing
We do not sell, rent, or trade your personal data.
We only share data with trusted service providers (e.g., email distribution partners) who comply with GDPR standards. They cannot use your data for any other purpose.
Updates to This Privacy Policy
Cooltour Oporto may update this Privacy Policy to reflect legal, operational, or technological changes. Check our website regularly for the latest updates. If significant changes occur, we will notify you via email, website announcements, or other communication channels.
Contact Us
For any privacy-related inquiries or to exercise your GDPR rights, contact us at:
Email: marketing@cooltouroporto.com
Address: Rua de Júlio Dinis 724 Loja 50, 4050-012 Porto, Portugal
Thank you for trusting Cooltour Oporto.
We are committed to providing exceptional travel experiences in Portugal while safeguarding your privacy.
Updated 16th March 2025